Generative AI in Action: From Accelerating Drug Development to Enhancing Customer Insights and Operations

In episode 44, the conversation begins with an exploration of current generative AI trends and how they differ from traditional machine learning approaches. The episode highlights the innovative use of generative AI by companies like Pfizer and Takeda to accelerate drug development and clinical trials. It also features success stories from CogniSure and Comcast, focusing on enhancing customer insights and improving call center responses. The discussion continues with CMA CGM and Dick’s Sporting Goods leveraging AI for dynamic pricing and personalized marketing strategies. Insights from McKinsey and Accenture demonstrate how generative AI is streamlining operations. The episode concludes with a wrap-up of these transformative use cases.